General conditions of sale
These general conditions of sale apply to all sales made on the LEONOR GREYL website.
The website is a service of:
• located at 29 RUE DU TERRAGE 75010 PARIS, FRANCE • URL address of the site:
• e-mail:
• telephone number: 0146075823
The LEONOR GREYL website sells the following products: Hair products.
The customer declares to have read and accepted the general conditions of sale prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.

Article 1 – Principles
These general conditions express all of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation. These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the LEONOR GREYL website and will prevail, where applicable, over any other version or any other contradictory document.
The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online. If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
These general conditions of sale are valid until December 31, 2025.

Article 2 – Content
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the LEONOR GREYL website.
These conditions only concern purchases made on the LEONOR GREYL website and delivered exclusively in mainland France or Corsica. For any delivery in the DOM-TOM or abroad, a message should be sent to the following e-mail address: These purchases concern the following products: Hair products.

Article 3 – Pre-contractual information
The buyer acknowledges having had communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221-5 of the consumer code.
The following information is transmitted to the buyer in a clear and understandable manner:
– the essential characteristics of the property;
– the price of the good and/or the method of calculating the price;
– if applicable, all additional costs of transport, delivery or postage and all other possible costs payable;
– in the absence of immediate execution of the contract, the date or the deadline on which the seller undertakes to deliver the goods, whatever their price;
– information relating to the identity of the seller, to his postal, telephone and electronic contact details, and to his activities, those relating to legal guarantees, to the functionalities of the digital content and, where applicable, to its interoperability, to the existence and the procedures for implementing guarantees and other contractual conditions.

Article 4 – The order
The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limits of available stocks.
The buyer will be informed of any unavailability of the product or the goods ordered.
For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and validate the method of payment.
The maximum authorized amount of an order is 500€ and the number of units per product is 3. The sale will be considered final:
– after the sending to the buyer of the confirmation of the acceptance of the order by the seller by e-mail; – and after receipt by the seller of the full price.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
In some cases, including non-payment, incorrect address or other problem on the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved. For any question relating to the follow-up of an order, the buyer can call the following telephone number: 0146075823 (cost of a local call), on the following days and times: Monday to Friday, from 9 a.m. to 5 p.m., or send an email to the seller at the following email address:

Article 5 – Electronic signature
The online provision of the buyer’s credit card number and the final validation of the order will constitute proof of the buyer’s agreement: – payment of the sums due under the order form; – signature and express acceptance of all operations carried out. In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is observed, to contact the seller at the following telephone number: 0146075823.

Article 6 – Order confirmation
The seller provides the buyer with a order confirmation, by e-mail.

Article 7 – Proof of the transaction
The computerized registers, kept in the computer systems of the seller under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 – Information on the products
The products governed by these general conditions are those which appear on the seller’s website and which are indicated as sold and dispatched by the seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable. The photographs of the products are not contractual.

Article 9 – Price
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.

Article 10 – Customs
When you order products on the LEONOR GREYL site for delivery outside the European Union, you may be subject to import duties and taxes, which are collected when the package arrives at its destination. Any additional customs clearance costs will be your responsibility; we have no control over these charges.

Article 11 – Method of payment
This is an order with an obligation to pay, which means that placing the order involves payment by the buyer. To pay for his order, the buyer has, at his option, all the payment methods made available to him by the seller and listed on the seller’s site. The buyer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any management of the order and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. . Payment of the price is made in full on the day of the order, according to the following terms: – bank card

Split payment with Alma

Split payment is available via our partner Alma (for France, Belgium, Netherlands, Luxembourg, Italy, Spain, Germany, Portugal, Ireland and Austria). Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amounts

P2X: Only purchases between €100 and €500 are eligible for payment with Alma.
P3X: Only purchases between €100 and €500 are eligible for payment with Alma.

The Customer does not pay any fees. Alma is a tele-payment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.

Any termination of the General Terms and Conditions binding the Vendor and the customer shall result in the termination of the General Terms and Conditions between Alma and the customer.

Article 12 – Availability of products – Reimbursement – Cancellation
Except in the event of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email. For deliveries in Metropolitan France and Corsica, the deadline is 12 days from the day following that on which the buyer placed his order, according to the following terms: TNT/LA POSTE/COLISSIMO/CHRONOPOST. For deliveries in the DOM-TOM or another country, the terms of delivery will be specified to the buyer on a case-by-case basis (COLISSIMO/CHRONOPOST/TNT). In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to perform it within a reasonable additional period. In the absence of performance at the end of this new period, the buyer may freely terminate the contract. The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime. The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract. In this case, when the contract is resolved, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was terminated. In case of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the possibility of canceling his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment at the latest, or the exchange of the product.
CB, Visa and Mastercard regulations now require that each refund of a remitted transaction be subject to a systematic request for prior authorisation from the card-holding bank.

Article 13 – Terms of delivery
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the methods and the deadline specified above. The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. If the buyer is absent on the day of delivery, the deliverer will leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated. If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged). The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.). This verification is considered to have been carried out when the buyer, or a person authorized by him, has signed the delivery slip. The buyer must then confirm these reservations by registered mail to the carrier no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the site legal. If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.). With the exception of deliveries in France, we decline all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery.

Please note that we do not deliver to French overseas departments and territories (DOM-TOM). Our delivery services are limited to the list in the table above. We apologise for any inconvenience this may cause.

Orders are delivered by Colissimo or Chronopost.
In case of dispute of the delivery by the recipient, and in order to benefit from a refund or a replacement of his order, the latter must produce :

  • a certificate of non-receipt of the package, signed and including his e-mail address and telephone number,
  • a copy of the complaint filed with the competent authorities.
    Otherwise, the complaint cannot be registered by Leonor Greyl customer service

Article 14 – Delivery errors
The buyer must formulate with the seller on the same day of delivery or at the latest the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind. or in quality compared to the indications appearing on the order form. Any complaint made after this period will be rejected. The complaint may be made, at the buyer’s choice: – by telephone at the following number: 0146075823; – by e-mail to the following address: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommandé, at the following address: 37 RUE GUSTAVE EIFFEL 95190 GOUSSAINVILLE. Return costs are the responsibility of the seller.

Article 15 – Product
guarantee 15-1 Legal guarantee of conformity The seller guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217- 4 and following of the consumer code. In the event of implementation of the legal guarantee of conformity, it is recalled that: – the buyer has a period of 2 years from the delivery of the goods to act; – the buyer can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 217-17 of the consumer code; 15-2 Legal warranty against hidden defects In accordance with articles 1641 and following of the Civil Code, the seller guarantees against hidden defects that may affect the goods sold. It will be up to the buyer to prove that the defects existed at the time of the sale of the property and are of such a nature as to render the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code.

Article 16 – Right of withdrawal
Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him. and request an exchange or refund without penalty, with the exception of the return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the will to retract. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed. Return costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be made within 5 DAYS OF RECEIPT OF THE PACKAGE, and at the latest, within 14 days of receipt, by the seller, of the returned products. by the buyer under the conditions set out above. Exceptions According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: – for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period; – supply of goods made to the consumer’s specifications or clearly personalized; – supply of goods likely to deteriorate or expire rapidly; – supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; – supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles; – supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the professional’s control; – maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; – supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; – supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; – supply of digital content not provided on a material medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

Article 17 – Force majeure
All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension. The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance. Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

Article 18 – Intellectual property
The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Article 19 – Computing and Freedoms
The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices. They may be communicated to the seller’s partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via the LEONOR GREYL website has been declared to the CNIL. The buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the LEONOR GREYL website.

Article 20 – Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

Article 21 – Non-waiver
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 22 – Title
In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 23 – Language of the contract
These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 24 – Mediation and settlement of disputes
The purchaser may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative method of dispute settlement (conciliation, example) in the event of a dispute. The names, contact details and e-mail address of the mediators are as follows: Prior to referral to CMAP by the consumer, the latter must have already contacted LEONOR GREYL Customer Service and not have obtained a response or satisfaction to their complaint . To submit your dispute to the mediator, you can: – Fill out the form on the CMAP website:, tab “you are: a consumer” – Send your request by simple or registered mail to CMAP Médiation Consumption, 39 avenue Franklin Roosevelt 75008 Paris, or send an email to: Regardless of the means used to enter the CMAP, your request must contain the following elements: your postal, email and telephone details as well as the full names and addresses of your company or of the establishment concerned, a brief statement of the facts, and proof of the preliminary steps taken with our company or the establishment concerned. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and industry professionals. ‘European Union. This platform is accessible at the following link:

Article 25 – Applicable law
These general conditions are subject to the application of French law. The competent court is the court of law. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

Article 26 – Protection of personal data
Data collected The personal data collected on this site are as follows: – account opening: when creating the user’s account, his name; first name ; email address ; Phone Number ; address ; BANK DETAILS – connection: when the user connects to the website, the latter records, in particular, his surname, first name, connection data, use, location and payment data; – profile: the use of the services provided on the website makes it possible to fill in a profile, which may include an address and a telephone number; – payment: as part of the payment for products and services offered on the website, the latter records financial data relating to the user’s bank account or credit card; – communication: when the website is used to communicate with other members, the data concerning the user’s communications are subject to temporary storage; – cookies: cookies are used as part of the use of the site. The user has the option of disabling cookies from their browser settings. Use of personal data The purpose of personal data collected from users is to provide the services of the website, to improve them and to maintain a secure environment. More specifically, the uses are as follows: – access and use of the website by the user; – management of the operation and optimization of the website; – organization of the conditions of use of the Payment Services; – verification, identification and authentication of the data transmitted by the user; – proposal to the user of the possibility of communicating with other users of the website; – implementation of user assistance; – personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences; – prevention and detection of fraud, malware ( malicious software) and management of security incidents; – management of any disputes with users; – sending commercial and advertising information, based on user preferences. Sharing of personal data with third parties Personal data may be shared with third-party companies in the following cases: – when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts; – when the user publishes, in the free comment areas of the website, information accessible to the public; – when the user authorizes the website of a third party to access his data; – when the website uses the services of service providers to provide user assistance, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ; – if required by law, the website may carry out the transmission of data to respond to claims made against the website and to comply with administrative and judicial procedures; – if the website is involved in a merger, acquisition, sale of assets or receivership procedure, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party. Security and confidentiality The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet. Implementation of user rights In application of the regulations applicable to personal data, users have the following rights, which they can exercise by sending a request to the following address: the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user’s identity in order to verify its accuracy. the right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated. the right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws. the right to limit processing: users can request the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR. the right to oppose the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR. the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website. Evolution of this clause The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account. If you wish to oppose all commercial communications from LEONOR GREYL and/or its partners, please inform us at the address: To access the personal information we hold about you, please log into your customer account on our website ________________________________________ ________________________________________
Withdrawal form (to be completed by the consumer, and to be sent by registered letter with acknowledgment of receipt, within a maximum period of 14 days following the date of conclusion of the service contract)
Withdrawal form For the attention of : LEONOR GREYL located at: 29 RUE DU TERRAGE, 75010 PARIS telephone number: 0146075823 email address: I hereby notify you of my withdrawal from the contract relating to……… …………, ordered on: ……… First and last name of the consumer: …………….. Address of the consumer: …………….. Date: …………….. Consumer signature

Appendix: Consumer Code
Article L 217-4: “The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L. 217-5: “The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; – if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and which the latter has accepted.
Article L. 217-6: “The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them”.
Article L. 217-7: “The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise . For goods sold second-hand, this period is set at six months. The seller can challenge this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.”
Article L. 217-8: “The buyer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials that he himself supplied.”
Article L. 217-9: “In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good. However , the seller may not proceed according to the buyer’s choice if this choice clearly entails a cost disproportionate with regard to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer.
Article L. 217-10: “If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer’s complaint; 2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for. However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
Article L. 217-11: The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the award of damages.
Article L. 217-12: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.”
Article L. 217-13: “The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of contractual or extra-contractual nature recognized by law.”
Article L. 217-14: “The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, according to the principles of the Civil Code.
Article L. 217-15: “The commercial guarantee means any contractual commitment of a professional towards the consumer with a view to reimbursement of the purchase price, replacement or repair of the goods or the provision of any other service in relation to the good, in addition to its legal obligations aimed at guaranteeing the conformity of the good. The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer. The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope as well as the name and address of the guarantor. In addition, it mentions clearly and precisely that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the product. thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code. The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code are reproduced in full in the contract. In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to rely on it.”
Article L. 217-16: “When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. ‘intervention of the buyer or the provision for repair of the good in question, if this provision is subsequent to the request for intervention.

Civil Code
Article 1641: “The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have not acquired, or would have paid a lesser price for it, if he had known them.”
Article 1648: “The action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be introduced, on pain of foreclosure, in the year following the date on which the seller can be discharged from the apparent defects or lack of conformity.